Refund Policy

Last updated: September 22, 2026.

HomeSiteWorks provides customized digital services. Refunds therefore depend on the stage of work, non-recoverable costs and the project-specific proposal, invoice or written agreement.

Before production begins

If you cancel before substantive strategy, design, development or production work begins, we will review the payment and may refund the unused portion after deducting payment-processing charges and any non-recoverable third-party costs already incurred.

After production begins

Amounts covering work already performed, reserved production capacity, generated or purchased assets, third-party costs and completed project stages are generally non-refundable. Any remaining undelivered portion will be handled according to the applicable written agreement.

If HomeSiteWorks cannot deliver

If HomeSiteWorks is unable to provide a material part of the agreed scope, we will work with you on a reasonable remedy, which may include replacement work, a revised scope or a refund for the materially undelivered portion.

How to request a review

Email homesiteworks@gmail.com with your invoice or project reference and a short explanation. We will review the request against the project agreement and work completed.